Terms and Conditions

1. Introduction and Scope of Services

Welcome to ThaiHomeCook. These Terms and Conditions ('Terms') govern your access to and use of our platform, which serves as a specialized marketplace connecting culinary Students, expert cooking Instructors, and Merchants of authentic Thai ingredients. By registering or using the platform, you enter into a legally binding agreement with ThaiHomeCook and agree to comply with all applicable local and international regulations, including Swedish consumer protection laws.

2. User Accounts and Platform Conduct

Users are responsible for maintaining the security of their accounts and must adhere to the following community standards:

• Accuracy of Information: All users must provide truthful and up-to-date identification and contact details.
• Anti-Circumvention: Users are strictly prohibited from soliciting or making payments for courses or goods outside of the ThaiHomeCook secure platform. Any attempt to bypass the platform's payment system may lead to immediate account termination.
• Professionalism: Instructors and Merchants must maintain high professional standards, ensuring that course descriptions and product listings are 100% accurate and never misleading.
• Non-Interference: Users must not engage in any activity that disrupts the functionality of the platform, including scraping, unauthorized data access, or harassment of other community members.

3. Financial Terms, Fees, and Payments

All financial transactions on ThaiHomeCook are processed in Swedish Kronor (SEK) through our secure payment partner, Stripe. Prices listed by Instructors and Merchants are inclusive of Swedish VAT (Moms) where applicable. ThaiHomeCook acts as an intermediary and may charge service fees to facilitate transactions. Instructors and Merchants are responsible for their own tax reporting and compliance in accordance with Swedish tax regulations.

4. Detailed Cancellation and Refund Policy

4.1 Course Bookings: Students may cancel a booking up to 48 hours before the scheduled session for a full refund. Cancellations made within 48 hours of the session are non-refundable unless the Instructor fails to appear. 4.2 Physical Goods: For non-perishable Thai specialty ingredients, customers have a 14-day right of withdrawal according to the Swedish Distance Contracts Act. However, perishable food items and fresh ingredients are exempt from this right for hygiene and safety reasons.

5. Intellectual Property and Recipe Rights

ThaiHomeCook respects the intellectual property of our Instructors. While Instructors retain ownership of their proprietary recipes and instructional content, by posting on the platform, they grant ThaiHomeCook a non-exclusive, worldwide license to use, display, and promote such content for marketing purposes. Users may not copy, reproduce, or redistribute any recipes or platform materials for commercial purposes without explicit written consent.

6. Health, Safety, and Allergy Disclosure

The safety of our community is paramount. Students are solely responsible for disclosing any food allergies or dietary restrictions to Instructors prior to a session. Instructors must strictly adhere to Swedish food hygiene regulations (Livsmedelsverket) during all demonstrations. ThaiHomeCook does not assume liability for adverse reactions to food prepared or ingredients purchased through the platform, but we facilitate communication between parties to resolve any safety concerns.

7. Limitation of Liability and Indemnification

ThaiHomeCook provides the platform 'as is' and acts solely as an intermediary. We do not guarantee the performance of Instructors or the quality of ingredients provided by third-party Merchants. To the maximum extent permitted by Swedish law, ThaiHomeCook's liability is limited to the amount of the service fee collected for the specific transaction in dispute. Users agree to indemnify and hold ThaiHomeCook harmless from any claims arising out of their own breach of these Terms.

8. Dispute Resolution and Termination

Disputes between users should first be addressed through the platform's internal message system. If a resolution cannot be reached, the dispute shall be governed by the laws of Sweden and resolved in the courts of Stockholm. ThaiHomeCook reserves the right to suspend or terminate accounts for violations of these Terms, non-payment, or any behavior that threatens the safety or integrity of the ThaiHomeCook community.

9. Privacy and Data Protection

Your privacy is important to us. Data collection and usage are governed by our Privacy Policy, which is compliant with the General Data Protection Regulation (GDPR). By using ThaiHomeCook, you consent to the collection of data necessary for processing bookings and facilitating marketplace transactions.

10. Platform Availability and Force Majeure

While we strive for 100% uptime, ThaiHomeCook does not guarantee uninterrupted access to the platform. We are not liable for failures caused by events beyond our control, including internet outages, natural disasters, or government restrictions. We reserve the right to modify or discontinue any part of the service with reasonable notice.